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We recently returned from the Hard Rock Hotel Cancun, perhaps our 5th trip to Cancun and our first to the HRHC. We will not return to this hotel despite its many great features. Don't take anything herein as fact, and legally our experience is no basis for what you...
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2.8
I liked
  • Service staff
  • Location
  • Food
I didn't like
  • Risky chemicals
  • Ignored dnd sign
  • Administrative staff
#1112795
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Please get rid of the sand at the main beach. It is man made and contains some type of additive like silica which makes it unbearably hot after 9 am every day the sun shines. We had to put down towels down on top of the sand to be able to walk. We spoke with 3...
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3.8
#1070057
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I went with my family of four to The Hard Rock Hotel Cancun to celebrate my 20th anniversary and my daughter's upcoming Sweet 16. The hotel looked beautiful. We had a room on the sixth floor with an ocean view. Our room (like all of the rooms) had a connecting door to...
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1.0
#1062433
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Hard Rock Hotels - Hard Rock Hotel Customer Care Review from Cancún, Qroo
In January I planned a trip to Hard Rock Hotel in Cancun. I never imagined it would be the staff at the hotel that put my safety at risk. When planning a vacation, you assume the staff members are there to help you out. 48-hours in at the Hard Rock and trouble started....
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1.8
Cancún, Qroo
#1026247
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I have stayed at several Hard Rock all inclusive resorts and found them to be wonderful. Unfortunately their travel reservation service is beyond poor. They do not answer calls or return emails. I called the resort who was very helpful but even they could not get their...
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1.0
#1002765
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My son just got back from Vegas stayed a few days - just turned 21 has a high performance car.. super low , he as a air compressor with airbags . He checks his car in valet and checks in hotel for his 4 day stay. on a Wed comes to check on it on sunday. His air...
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2.0
#757182
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Currently staying at the HR Penang, Malaysia and I must say this is the worst hotel I've EVER been too. Service in the restaurant HRCafe is awful ordered drinks and appetizers. The drinks which ranged in price 35-38 rm did not contain any alcohol and was not even...
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Batu Feringgi, Penang
#482099
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today is my birthday and im turning 12 so i couldnt go to the nobu for the party becuase i have to be 21 years old which nobody told me. so they told me to goto vanity pool and i saw the glass pool and walked out to get up there and the guard said like get out of here...
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#421615
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Let me start by saying that I have stayed at the hard rock in Las Vegas, San Diego, and Bali and was more than happy with the service and experience. The experience I had in Panama was by far the worst I've had at any of the Hard Rock hotels. I should also...
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Panama City, Panama
#374221
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Contact Hard Rock Hotels

Mailing Address:
Hard Rock Cafe
6100 Old Park Lane
Orlando, Florida 32835
United States
Phone:
(888) 519-6683
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Hard Rock Hotels Products and Services

Recently Discussed Reviews

Upon our arrival the resort looked a bit shabby. After entering the lobby we were confronted by hotel employees trying to sell us excursions. We told them that we just wanted to go to our room and they kept pressuring us like used car salesmen. We were sent to the...
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Anonymous
Me

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

#319559
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Hard Rock Hotels - Review about Mineral Water Charge from Denpasar, Bali

Hard Rock Hotels
#516386
I was 2 weeks ago in hard rock hotel bali. My name is jaswant. I came back again on 27 July 2014 with my father and brothers. I highly recommended about the band at centerstage. We were all the way 3 days continuously supporting the club. Sad sorry today when we were charged by the management rupiah 225000 for 9 bottles of mineral water after purchasing a few bottles of gold label. When I approach the supervisor cum manager he apologized and...
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